Delivery & Returns Policy


Courier Charge £6.50- Up to 30kg of Goods:

DPD Classic Next Day
Delivery service with a 1 hour delivery window – Weight up to 30kg per parcel
(Deliveries are between 8am-6pm Mon-Friday). Includes a Text/email notification.

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

Price of delivery will be displayed at Checkout

Goods that are in stock are dispatched within 24-48 hours, Monday to Friday. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.

Some products such as life-like dolls have a lead time of up-to 14 days. These are ordered directly from the manufacturer and will be shipped within the specified timescale.


We accept returns in line with our terms of sale policy! All returns must be made within 14 days and the customer is responsible for the return postage fees.

All goods must be returned to our warehouse at;

PO BOX 228

Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

Replacement faulty items are sent back out free of charge.

All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to the customer.

We offer a one year warranty on all toys, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.